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© Highlands Wireless Inc 2014
Your Most Reliable Internet Service Provider

**We are currently looking for installers/technicians in the Carson, Reno, Sparks area**

Preferred Networks (Affiliate of Highlands Wireless)  Service Technicians Job Description:  Service Technician Job Summary Entry level position with training provided. Under close supervision, perform all standard installations, service calls, and service removals. Position is scheduled for a one year training period, consisting of three separate training increments. Major Duties and responsibilities As a Preferred Networks Service Technician you will be performing all necessary tasks for company set standard internet installations, service calls, service moves, and service removals, for residential single family, multi-family and/or multi-dwelling, commercial, and company owned locations.   As a Preferred Networks Service Technician you will be the physical representative to our customers. Therefore you will be required to arrive on all customer locations in your clean, well maintained company uniform, this means no stains, large cuts, rips, or holes in clothing, as well as no dirt accumulation greater than one days’ worth of normal work. Ensure that all customers are treated with respect and dignity. Our customers are the reason that Preferred Networks continues to grow and succeed. Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and the Employee Handbook. Follow security procedures to prevent any unauthorized services. Proper and honest payment handling in accordance with the Preferred Networks Employee Agreement. Integrate various company services (internet, and V.O.I.P telephone service) with customer's equipment. Ensure and record proper levels and signal quality within required specifications on active units. Escalate unresolved customer issues to supervisor. Clean the premises of all debris and materials after the installation is complete. Educate customer on proper use of services and equipment, including POE devices, switches and routers. Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders. Operate communications device in accordance with company policies. Operate Company vehicles in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies. Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results. Adhere to industry specific, local, state and federal regulations, as applicable. Know, understand and follow company policy. Perform other duties as requested by supervisor. REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner. Any other language fluencies are greatly and warmly welcomed by Preferred Networks. Clean Driving Record, Clean Background Check, Must be able to pass a drug test, Must be 18+ years old. Ability to use the following hand tools; electric drills and other various power tools listed in the employee provided tools list, hammers, wrenches, screwdrivers, and measuring equipment. Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, ladders, and fully loaded tool belts. Ability to accurately measure distances, using tapes or other measuring devices. Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 80 pounds). Ability to differentiate between different sizes and colors of wires. Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to perform job from high places (i.e. ladders and roofs). Ability to work while standing 50 - 70% of the time. Ability to work with small components and wires to make cable connections. Ability to use handheld communication devices and applications. Ability to travel (including during inclement weather) to and from assigned territories and company facilities. Ability to work outside for extended periods in any season and/or during inclement weather. Familiarity with computer operating systems, and a myriad of consumer communications. devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications. Ability to complete documentation accurately. Certifications and/or Licenses Valid driver's license with satisfactory driving record within Company required standards ADDITIONAL QUALIFICATIONS Skills / Abilities and Knowledge Ability to act with integrity, honesty, and knowledge that promotes the culture, values and mission of Preferred Networks. Ability to use personal computer and software applications required for successful installation. Ability to demonstrate an active understanding of current construction techniques and standards. Education  High School Diploma or equivalent work experience. Working Conditions This position works face to face with customers. Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces. Exposure to dust, dirt, noise, insects, rodents, and pets. Work outdoors in all kinds of weather and at all times of the day or night. Work performed near power lines and electricity. Work performed at various heights above ground on roofs and various above ground structures. Work and travel in inclement weather. Occasionally required to work overtime as the business needs dictate. Ability to work weekends or a second shift as the business needs dictate.